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Shipping & Returns
Shipping Information
At Thomas Gianni, we offer a variety of shipping options to meet your needs. We use reliable and secure carriers to ensure that your order arrives on time and in perfect condition. Our shipping rates are calculated based on the weight and destination of your order. Please allow 1-2 business days for order processing. All orders are custom and preorder allow an additional 4 weeks for the creation of the garment before shipping.
If you have any questions or concerns about our shipping methods, please don't hesitate to contact us.
Return & Exchange Policy
At Thomas Gianni, we are dedicated to providing our esteemed clientele with the epitome of luxury in every garment. Our made-to-order items are crafted with meticulous attention to detail and tailored to perfection by our expert artisans. As such, we regret to inform you that we do not accept returns or exchanges on any of our products.
Each garment, whether it be a shirt, pants, or jacket, is a unique creation tailored specifically to your preferences. Due to the bespoke nature of our items, we are unable to accommodate returns or exchanges. We trust in the expertise of our artisans to deliver a garment that surpasses your expectations in every aspect.
It is essential to note that our made-to-order process requires approximately four weeks to complete, ensuring the utmost precision and craftsmanship in every detail. We may occasionally reach out to you for further clarification or customization details during this time. Thus, providing accurate contact information during the ordering process is imperative to facilitate seamless communication.
We kindly ask our valued customers to embrace the essence of bespoke luxury and accept the garment bestowed upon them with grace and appreciation. Your satisfaction is of paramount importance to us, and we are committed to ensuring that each Thomas Gianni creation meets the highest standards of quality and excellence.
Thank you for choosing Thomas Gianni for your sartorial needs. We look forward to exceeding your expectations and providing you with an unparalleled luxury experience.