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Store Policy
Customer Care
Customer Care Policy:
At Thomas Gianni, we hold ourselves to the highest standards of excellence in customer care, guided by the principles of bespoke luxury and unparalleled craftsmanship. Our commitment to your satisfaction is at the forefront of everything we do, and we strive to provide you with a seamless and enriching experience at every touchpoint.
1. Personalized Service: Our dedicated customer care team is here to assist you every step of the way. Whether you have questions about our products, require assistance with sizing or customization, or need help tracking your order, we are here to provide personalized support tailored to your individual needs.
2. Transparency and Communication: We believe in transparent and open communication with our valued customers. Throughout the made-to-order process, we keep you informed of the status of your garment and any updates regarding its production. Should our artisans require additional clarification or customization details, we will reach out to you promptly to ensure your vision is realized to perfection.
3. No Returns Policy: As a luxury brand specializing in made-to-order garments, we regret to inform you that we do not accept returns or exchanges. Each item is meticulously crafted to your specifications, making it uniquely yours. We trust in the expertise of our artisans to deliver a product that exceeds your expectations, and we kindly ask for your understanding and acceptance of this policy.
4. Timely Delivery: We understand the anticipation of receiving your bespoke creation, which is why we strive to ensure timely delivery of your order. While our made-to-order process takes approximately four weeks to complete, we work diligently to expedite production without compromising on quality, ensuring you receive your garment in a timely manner.
5. Feedback and Continuous Improvement: Your feedback is invaluable to us as we continuously strive to enhance our products and services. We welcome any comments, suggestions, or concerns you may have, as they allow us to better serve you and improve your overall experience with Thomas Gianni.
Thank you for entrusting us with your sartorial needs. We are honored to be a part of your journey towards refined elegance and timeless sophistication.
For any inquiries or assistance, please do not hesitate to contact our customer care team . We are here to assist you with the utmost professionalism and dedication.
Sincerely,
The Thomas Gianni Team
Privacy & Safety
Privacy and Safety Policy:
At Thomas Gianni, we are committed to safeguarding your privacy and ensuring the security of your personal information. We understand the importance of protecting your data and adhere to stringent measures to maintain the confidentiality and integrity of all information collected through our website and interactions with our brand.
1. Collection and Use of Information: When you visit our website or engage with our brand, we may collect personal information such as your name, contact details, billing and shipping address, and payment information. This information is collected solely for the purpose of processing your orders, providing personalized services, and improving your overall experience with Thomas Gianni.
2. Security Measures: We employ industry-standard security protocols and technologies to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Our website utilizes Secure Socket Layer (SSL) encryption to ensure the secure transmission of sensitive data during online transactions.
3. Data Confidentiality: Your personal information is treated with the utmost confidentiality and is accessible only to authorized personnel who require access to perform their duties. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where required by law or as necessary to fulfill your orders and provide requested services.
4. Cookie Policy: Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to disable cookies through your browser settings, although this may limit certain features and functionalities of our website.
5. Third-Party Links: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these websites before providing any personal information.
6. Children's Privacy: Our website and services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently obtained information from a child, we will take immediate steps to delete such information from our records.
7. Updates to Privacy Policy: We reserve the right to update or modify this Privacy and Safety Policy at any time without prior notice. Any changes will be reflected on this page, and we encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.
By using our website and engaging with our brand, you consent to the terms outlined in this Privacy and Safety Policy. If you have any questions or concerns regarding the privacy and security of your information, please contact us.
Thank you for entrusting us with your personal information. We are committed to ensuring the privacy and safety of all our customers.
Sincerely,
The Thomas Gianni Team
Wholesale Inquiries
Thomas Gianni does not offer wholesale partnerships or distribution opportunities. Our commitment to maintaining the exclusivity and integrity of our brand means that we operate solely through our own retail channels and do not engage in wholesale arrangements with third-party vendors or distributors.
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